At Visconti Gabriele, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return process to ensure your shopping experience is seamless.
1. Eligibility for Returns
You may return items within 30 days of receiving your order if they meet the following conditions:
- The item is unworn, unwashed, and in its original condition.
- All tags and packaging are intact.
- The item is not a final sale or marked as non-returnable.
2. How to Initiate a Return
- Contact Us: Email us at [email protected] with your order number and reason for return.
- Approval: Once approved, you will receive detailed return instructions and a return authorization number (RA).
- Pack Your Item: Carefully pack the item(s) in their original packaging or a secure box.
- Ship the Return: Send the package to the address provided in the return instructions.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent.
3. Refund Process
- Inspection: Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
- Refund Method: If approved, refunds will be processed to the original payment method within 7-10 business days.
- Exclusions: Shipping fees are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.
6. Non-Returnable Items
The following items are non-returnable:
- Final sale items
- Gift cards
- Customized or personalized items
- Intimates or swimwear (for hygiene reasons)
7. Contact Us
For any questions regarding our Return Policy, please contact:
Visconti Gabriele
Email: [email protected]
Phone: +1 (55)-997-7655
Website: www.viscontigabriele.com